The Tree Crew: Privacy Policy & Terms of Service

Effective Date: May 18, 2026

The Tree Crew respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your information when you interact with our website or services.

1. Information We Collect

We may collect the following types of information:

Personal Information

Name
Email address
Phone number
Property address (for service estimates and job completion)

Automatically Collected Information

IP address
Browser type
Pages visited on our website
Interaction data collected via cookies and tracking technologies

2. How We Use Your Information

We use your information to:

Provide quotes and schedule services
Communicate about your project
Send service updates and follow-ups
Improve our website and customer experience
Analyze website traffic and performance
Support marketing and advertising efforts

3. Cookies and Tracking Technologies

We use cookies and similar technologies to:

Understand how visitors use our website
Improve functionality and user experience
Support marketing and advertising campaigns

Tracking technologies are managed through Google Tag Manager and may include tools such as Google Analytics.

You can adjust your browser settings to refuse cookies if you prefer.

4. Third-Party Services

We use trusted third-party tools to operate our business and manage customer relationships, including:

Jobber for customer management, quoting, scheduling, invoicing, and job tracking
Google Analytics to understand website traffic and usage
Google Tag Manager to manage tracking technologies on our website
Advertising platforms such as Google Ads or Meta (if applicable)

Information may be collected directly through these platforms and is processed in accordance with their respective privacy policies.

5. SMS Communication & Data Use

If you provide your phone number, we may use it to communicate with you regarding:

Scheduling
Appointment reminders
Job updates

Message and data rates may apply. Message frequency varies.

You can opt out at any time by replying STOP, or request help by replying HELP.

6. Colorado Privacy Rights

Under the Colorado Privacy Act, Colorado residents have the right to:

Access the personal data we collect
Request correction of inaccurate data
Request deletion of personal data
Opt out of certain data uses, including targeted advertising

To exercise these rights, contact us using the information below.

7. Do Not Sell or Share My Personal Information

The Tree Crew does not sell your personal information.

You may request that we limit how your information is used for analytics or advertising by contacting us.

8. How We Protect Your Information

We take reasonable measures to protect your information from unauthorized access, misuse, or disclosure. However, no method of transmission or storage is completely secure.

9. Data Retention

We retain personal information only as long as necessary to:

Provide services
Maintain business records
Comply with legal obligations

10. Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised effective date.

11. Contact Information

If you have questions about this Privacy Policy or your data, please contact:

The Tree Crew
280 Christiansen Ave, Granby, CO 80446
info@thetreecrewco.com
(970) 519-8090

These Terms of Service (“Terms”) govern your use of services provided by The Tree Crew (“we,” “us,” or “our”). By requesting services, submitting a form, or communicating with us, you agree to these Terms.

1. Services Provided

The Tree Crew provides tree care and forestry services, including but not limited to:

Tree removal
Tree trimming and pruning
Stump grinding
Fire mitigation and defensible space work

All services are subject to availability, site conditions, and safety considerations.

2. Estimates and Scope of Work

All estimates are based on the information available at the time of assessment.
Final pricing may change due to:
- Site access limitations
- Hidden hazards (including rot, structural instability, or underground utilities)
- Changes requested by the customer

Any changes to scope will be discussed prior to proceeding whenever possible.

3. Scheduling and Access

Customers are responsible for ensuring safe and adequate access to the work site.
Delays may occur due to weather, safety conditions, or unforeseen circumstances.
The Tree Crew reserves the right to reschedule services as needed.

4. Payment Terms

Payment terms will be outlined in your estimate or invoice.
Payment is due upon completion unless otherwise agreed in writing.
Late payments may be subject to additional fees.

5. Property Conditions and Risk Acknowledgment

Tree work involves inherent risks. By agreeing to services, you acknowledge:

Surrounding property (including fences, landscaping, irrigation systems, and structures) may be impacted during work
We take reasonable precautions, but some disturbance may occur
Customers are responsible for identifying underground utilities, private lines, or hazards not visible at the time of estimate

6. Limitation of Liability

To the fullest extent permitted by law:

The Tree Crew is not liable for damage resulting from:
- Pre-existing tree conditions
- Hidden defects or hazards
- Acts of nature (including wind, snow, or storms following service)

Our liability is limited to the value of the services provided.

7. SMS Communications Agreement

By providing your phone number, you consent to receive text messages from The Tree Crew related to:

Scheduling
Appointment reminders
Service updates

Message and data rates may apply. Message frequency varies.

You may opt out at any time by replying STOP, or request assistance by replying HELP.

Consent to receive messages is not a condition of purchase.

8. Use of Website

You agree to use our website for lawful purposes only and not to misuse or attempt to disrupt our services or systems.

9. Privacy

Your use of our services is also governed by this Privacy Policy.

10. Changes to These Terms

We may update these Terms from time to time. Updated versions will be posted on this page with a revised effective date.